Terms & Conditions

Ximopi connects people who need survey responses (“survey owners”) with people willing to answer them (“respondents”) across Southeast Asia. Respondents earn coins for valid responses; survey owners spend coins to collect responses from the audience they choose.

• You must be at least 18 years old.
• One account per person. Don't create accounts for anyone else.
• Your profile must be truthful. Misrepresenting yourself to qualify for surveys is a breach.
• You're responsible for keeping the email you sign in with secure.

• Read carefully and answer honestly.
• Don't use bots, scripts, AI tools or other people to answer for you.
• Answer each survey only once.

Responses are checked automatically; responses that fail earn no coins. 3 rejected responses within 30 days pauses an account for review.

You're responsible for your survey and how you use the responses. Your survey must:

• serve a lawful, genuine research or study purpose, honestly described to respondents
• not ask for names, contact details, ID numbers or sensitive data (health, religion, politics, etc.) unless necessary for your research and clearly explained
• have any ethics approval your institution requires
• contain no harassment, hate, sexual content, advertising, scams or malicious links

You may use the data only for the purpose you described and must protect it under applicable data protection law. We may pause or remove surveys that break these rules; unused deposit is returned to your wallet.

Coins are a reward unit within Ximopi. They are not money, deposits or e-money, and can't be transferred between users. How coins are earned, exchange rates, minimum withdrawals, processing times, refunds, expiry and cancellation are set out in our Rewards Policy, which forms part of these terms.

• Creating multiple accounts or using someone else's.
• Answering carelessly, or using automated tools or AI to answer.
• Trying to get around quality checks or manipulate rewards.
• Accessing other users' data, overloading or disrupting the service, or scraping it.
• Using Ximopi for any unlawful purpose.

You can stop using Ximopi and ask us to delete your account at any time. We may suspend or close accounts that break these terms.

• While suspended for review: your coins are held until we reach a decision.
• Closed for fraud, multiple accounts or automated answering: coins obtained through that conduct are cancelled.
• Closed for any other reason, or at your request: validly earned coins can still be withdrawn if they meet the minimum; unspent purchased coins are refunded under the Rewards Policy.

Survey owners keep their rights in their survey content and the data they collect, and grant us a limited licence to host and display their surveys to run the service. The Ximopi name, logo, design and software belong to us.

Our Privacy Policy explains how we handle personal data and forms part of these terms.

Ximopi is provided “as is”. We don't guarantee that a survey will reach its target within any particular time, that the service will be uninterrupted, or that our checks will catch every low-quality response. Survey owners are responsible for the conclusions they draw from their data.

To the extent permitted by law, we are not liable for indirect or consequential losses. Our total liability to you for any claim is limited to the greater of the amount you paid Ximopi in the 12 months before the claim and the value of the valid coins in your wallet. Nothing here limits liability that cannot be limited by law.

Survey owners agree to indemnify Ximopi against losses arising from their survey content or from using data in breach of these terms or the law.

We may update these terms. Significant changes are announced by email and in the app at least 14 days before they apply. Continuing to use Ximopi after that means you accept the updated terms.

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction. This doesn't remove any mandatory consumer protections you have under the laws of the country where you live.

These terms are available in English and Vietnamese. If they differ, the English version prevails.

Ximopi (operated by Ximopi Company Limited), 19 Carpenter St, Level 2, Singapore 059908. Email: info@ximopi.com.