Rewards Policy

Coins are Ximopi's reward unit. They are not money, deposits or e-money, carry no interest and can't be transferred between users.

• Respondents earn 2,000 coins per estimated survey minute, for valid responses only. The reward is shown before you start.
• New accounts receive a 20,000 coins welcome gift. Gift coins can be used to post surveys but can't be withdrawn.
• Coins are credited the moment a response passes the quality checks.

Current rate: ₫1,000 = 10,000 coins.

We may change rewards and exchange rates. Any change is announced at least 14 days in advance. Changes never reduce the number of coins in your wallet; if the withdrawal rate goes down, you can still withdraw at the old rate throughout the notice period.

• Minimum withdrawal: 200,000 coins (₫20,000).
• Methods: MoMo or a bank account in Vietnam. Other Southeast Asian countries are being added.
• Processing time: up to 3 working days from your request.
• Fees: Ximopi charges no withdrawal fee. Your bank or e-wallet may charge its own.
• You're responsible for entering correct payout details. We may ask you to verify your identity before large payouts or if something looks unusual.

• Top up by bank transfer using the instructions in your wallet. Coins are credited within 1 working day of us receiving the money.
• When you post a survey, you pay a deposit in coins: responses × price per response (respondent reward + 20% platform fee).
• Only valid responses are deducted from the deposit. Close a survey and the unused deposit returns to your wallet immediately.

• Coins bought with money and not yet spent are refunded to the original account if you ask within 14 days of the top-up.
• Coins earned by answering surveys, and gift coins, are not refundable as purchases.
• Send refund requests to info@ximopi.com with your transaction details.

Coins don't expire while your account is active. If an account has no activity for 24 consecutive months, its coins may expire; we'll email you at least 30 days beforehand.

• Coins obtained through fraud, multiple accounts, bots, scripts or AI-generated answers.
• Coins credited by mistake because of a system error.
• Top-ups that are reversed or disputed with the bank.
• Gift coins on accounts that break our terms.

We'll tell you why if we cancel coins.

3 rejected responses within 30 days pauses an account for review. Coins are held, not withdrawable, during the review. We respond within 7 working days.

• Email info@ximopi.com within 14 days of the event (a rejected response, a transaction, a withdrawal).
• Include the survey name or transaction ID, the time, and why you think it's wrong.
• A person reviews it and replies within 7 working days. If we got it wrong, we credit the coins.
• Still not satisfied? Reply to that email to ask for a second review by the founder.

Ximopi (operated by Ximopi Company Limited), 19 Carpenter St, Level 2, Singapore 059908. Email: info@ximopi.com.